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AI Assistant

The Next Dimension of Observability - Stop hunting through charts and logs. Ask Tessa, your AI Assistant, and get answers.

The AI Assistant is your expert companion for application diagnostics, providing intelligent guidance throughout your troubleshooting journey. Unlike generic AI tools, the AI Assistant is purpose-built for APM with deep integration into your live system data.

Key Capabilities

Intelligent Explanations

The AI Assistant interprets complex system behavior in actionable terms. Instead of decoding raw logs and metrics yourself, receive clear explanations of what's happening in your application.

Root Cause Suggestions

Using live data from your environment, the AI Assistant highlights probable causes of issues - eliminating guesswork and accelerating resolution.

Get specific, tailored resolution steps based on your situation. The AI Assistant suggests next steps that are relevant to your technical stack and current context.

Context-Aware Guidance

Recommendations adapt based on your role and the specific technologies in your environment, ensuring relevant and actionable advice.

Performance

Metric AI Assistant Generic AI Tools Source
Accuracy 95% 60% Internal benchmark (Tessa vs GPT-4)
Junior Productivity 35-39% gains Baseline Microsoft/Accenture Study
Training Required Minimal Extensive -

Benefits by Role

For DevOps Teams

  • Democratize system knowledge - Junior developers gain senior-level understanding through guided assistance
  • Faster deployments - Validate application stability with AI-assisted analysis
  • Reduced cognitive load - Platform engineering reduces developer cognitive load by 40-50% (Platform Engineering Research)

For SRE Teams

  • Reduce alert fatigue - 62% say alert fatigue drives employee turnover (Zenduty)
  • Faster incident resolution - AI-guided root cause analysis
  • Target sub-hour MTTR - Immature teams exceed 72-hour MTTR (CMMI Framework)

For Support Teams

  • Minimal training required - Instinctive troubleshooting from day one
  • AI-assisted resolution - 40% faster resolution with AI IT support (Technijian)
  • First-call resolution - 90% achievable with AI assistance (Microsoft)

How It Works

  1. Observe - The AI Assistant monitors your session and understands the context of what you're investigating
  2. Analyze - It correlates data from logs, metrics, traces, and events in real-time
  3. Guide - Provides explanations, suggestions, and recommended actions through natural conversation
  4. Learn - Continuously improves based on your environment and patterns

Interaction Modes

Chat Interface

Ask questions in natural language and receive detailed responses with visual guidance highlighting relevant areas in your 3D environment.

Voice Interaction

Hands-free troubleshooting through voice commands - ideal for VR headset users or when navigating complex visualizations.

Getting Started

The AI Assistant is available in IAPM v1.10.0 and later. Simply launch the application and access the AI Assistant through the chat interface or voice activation.